Our company handcrafts all products within 3 to 5 days. Oftentimes, orders process faster than that but we can’t guarantee a faster processing time.
The product(s) you receive might vary slightly from the product picture due to the nature of your product(s) being 100% handmade to order.
* keeping them in a cool dry place
* Left out in the sun
* Left in a car during warm temperatures
Size chart (if applicable)
Please use our size chart to prevent errors in ordering.
We always love creating new products from scratch.
Please contact us for a quote.
Our company ships through the following carriers
* Fedex, Canada Post
We happily support and love our international customers.
We ship all International products through Fedex.
Creamy Mama is not responsible for duty or brokerage fees for international shipping.
These charges come from your country during importation of your package.
We do our best to apply fair shipping costs to each order.
* We charge a low, flat shipping rate to be fair to all customers.
* We offer free shipping for orders over $150 NATIONALLY with the discount code fresh.
Selecting expedited shipping during checkout does not ensure a faster processing time. Your product may still need 3 to 5 days to be handmade.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
* Gift cards
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace products if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to 316, 17 Street East, Brooks, AB.
To return your product, you should mail your product to 316, 17 Street East, Brooks, AB.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping items over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.